Shipping Policy

MOST domestic (U.S.) orders are shipped within 2-3 business day of receipt.

Some products are shipped directly from the manufacturer. If your order doesn’t arrive complete, please wait a day or two before calling, as part of it may have been shipped from a separate location.

IMPORTANT: We try our best to get same day orders processed if the order arrives in time for processing. However, when selecting Next Day, 2nd Day or 3 Day shipping options, please be advised that these options are promised from the time of shipping, not from the time the order was submitted. Please understand that it takes time to receive the order, process the payment, pick your order from the warehouse, properly pack it in a box, label it and get it ready for shipping.

Although most orders are processed and shipped the same day or the next day, it may take longer if we are temporarily out of stock on certain items. If an item in your order is out of stock, we will contact you as soon as possible. We will tell you when the item will be available and give you the choice of waiting until the item becomes available to ship, removing the item from your order, or having your order shipped in two separate shipments. UPS – United Parcel Service UPS picks up and delivers packages from Monday thru Friday, except for holidays. If you place an order on Friday afternoon, your order will not be processed until the following Monday. If you choose 2nd Day Air service, your order will arrive 2 business days after the order has been fulfilled. We will send you a tracking number as soon as your order has been shipped. If you’d like to track your package, you can log onto the UPS website at www.ups.com.

USPS The U.S. Postal Service USPS picks up and delivers Monday thru Saturday, except for holidays. Due to post 9/11 security concerns, most USPS (USPS Priority Mail and Parcel Post) packages are taking anywhere from 6 to 12 extra days for delivery in some areas due to the increased security required at airports and Post Offices. If you elect to have your order shipped via USPS, please allow for this extra time.Items shipped via USPS Priority Mail cannot be tracked. If you need to be able to track your package, please choose UPS as your shipping method. For more information, you can log onto the USPS website at www.usps.com.

Freight Service Large products may require freight service. If this is the case with your order, we will find the most economical means of getting it to you. Shipping costs may vary according to size, weight, and distance.

Shipping Charges

Please keep in mind that shipping costs are automatically calculated based on weight, distance, and the type of service you specify. However, costs may vary slightly from this original calculation, depending on your order, as some items are oversized and cost more to ship. In rare cases, this may mean a second, additional shipping charge added to your credit card. We will adjust your shipping costs accordingly when we process your order.

Our shipping policies and prices are subject to change without notice.

Damaged Shipments Damaged shipments should be called to our attention and a new replacement will be sent immediately. Carriers will not accept damage claims made after the delivery is completed, so check you packages carefully upon opening to be sure that no damage has occurred.

 

Warranty Information All warranties are given by the product manufacturer, only. Saratoga Organics accepts no responsibility or liability, expressed or otherwise for any manufacturer’s warranty.

Not all internet items are stocked in our retail store. However if you desire in store pick up you can still feel free to order from our website and choose the store pickup option. If you have any questions as to item availability please email us at sales@saratogaorganics.com. Please allow a few days for the items to be shipped to the store. Some products may require additional shipping charges not covered by our automated calculator. If this is the case, we will notify you of that before shipping your order.

All Prices on this website are for web purchases only and do not reflect any “in store” pricing. Please be advised any returns of web orders are subject to a 15% restocking fee.

Thanks,

Saratoga Organics Staff